Patient Charter

Your rights

Regional Imaging's Patient Charter describes the rights of patients using our radiology services. The Charter recognises that people receiving radiology services and the people providing them all have important parts to play in achieving health care rights. It allows us as a service providing healthcare to share an understanding of the rights of people receiving our service. This shared understanding helps us all to work together towards a safe and high quality system to allow best possible outcomes.

Safety

Regional Imaging prides itself on providing safe, high quality radiology services to its patients. Please advise any of our staff if you have a concern about safety, or think an error has been made. Your right to safe, high quality care relies on open, clear communication. This means giving us the information we need to provide the correct service and telling you what we need to know to make the right decisions about your care.

Respect

All our patients are treated with respect, dignity and consideration at all times. We ensure that you are safe and comfortable and as far as possible, provide our services in surroundings that allow personal privacy. We will treat you with regard to your religious and cultural beliefs and maintain your rights to be treated without discrimination based on your age, race, gender, sexual orientation, carer status, disability or marital status.

Quality

We are committed to the practice of quality radiology - we aim to be the best. We strive to provide the best facilities and equipment, recruit and retain the very best staff in diagnostic imaging, and constantly review and measure our own performance to identify opportunities for improvement.

Communication

We will provide clear and concise information and explanations on all aspects of your procedure to enable you to fully participate. We encourage you to ask questions and seek clarity. Should you wish to decline or discontinue with your exam or procedure, our technicians and doctors will advise you of the risks, consequences and responsibilities of this decision.

Participation

Your consent will be sought before Medical Imaging investigations or treatments are carried out.

We ask you to assist us by participating as much as possible in your care; you can do this by providing complete and accurate information about your medical condition, history, medications and any other factor which may be relevant to your care.

Let us know if you do not understand any aspect of information we give you. We are always happy to explain any aspect of your examination.

Keep your appointments and give reasonable notice if you need to cancel or re-schedule your visit.

Treat our staff, fellow patients and visitors with respect and courtesy.

Provide us with up to date financial and health insurance information by completing any forms, as required before you leave.

Privacy

Regional Imaging is committed to protecting and respecting patients’ privacy. All information is securely stored on our patient information systems. Patient information and results will only be released to people that are authorised to view it, for example the referring doctor and the radiology staff looking after the patient whilst in the radiology department. Please view our Privacy Statement for further information.

Rights and Responsibilities

At Regional Imaging the health and wellbeing of every patient is very important to us.

Patients have the right to be well informed about their x-ray, scan or procedure prior to their examination and are responsible for the decisions made about their own healthcare. At Regional Imaging we help patients to make informed decisions and assist with any concerns.

All our radiology departments are committed to ensuring the rights of patients and consumers. For information refer to the Australian Charter of Healthcare Rights. The Charter allows patients, consumers, families, carers and health care services to share an understanding of the rights of people receiving health care.

Comment

Your feedback is valuable to us. Compliments and expressions of satisfaction or dissatisfaction about any aspect of care and services are welcome. We are committed to learning from your experience and to continuous quality improvement. Please visit our Patient Feedback Form to leave any comments.