Outpatient Services

Fees charged by our clinics are consistent with providing a high quality medical imaging service. For many imaging studies, the Medicare rebate is less than the actual cost of providing the service and there will be a gap payment. The gap payment is the difference between the fee of our services and the Medicare rebate. For some examination there may not be a Medicare rebate. The size of the gap payment varies depending on the type and number of examinations and the complexity. Pensioners and Healthcare card holders are bulk-billed for most Medicare rebateable examinations; however, there area  small number of examinations and most interventional procedures where an out-of-pocket expense will be incurred.

Inpatient Services at Private Hospitals

Regional Imaging seeks to maintain a no gap agreement with private health funds. Members of these funds will not incur out-of-pocket fees for radiology services that are eligible for the Medicare rebate. If your private health insurance fund does not have a no-gap agreement with Regional Imaging you may incur additional fees while you are an inpatient. Regional Imaging supports affordable healthcare and caps out-of-pocket expenses for medical imaging services at per hospital admission noting, this fee cap does not apply to imaging services provided outside of normal business hours and for imaging services and medical consumables not covered by Medicare or your private health fund.

How much will my procedure cost?

Regional Imaging's fees vary depending on the type of examination or procedure you require. We encourage you to ask about any cost that may be associated with your examination at the time of booking your appointment or before you arrive to the clinic.

What is the Regional Imaging Billing Policy?

Regional Imaging is a Private Radiology provider with a private billing policy. It is Regional Imaging's policy to bulk bill all pensioners and health care card holders for most medicare rebatable procedures. Some interventional procedures where the Specialist (Radiologist) is involved, attract an out-of-pocket fee. Fees charged by our clinics are consistent with providing a high quality medical imaging service. The fees vary depending on the procedure required, and sometimes on the number of tests performed. Regional Imaging's practice is to inform patients of any cost for their examination when making an appointment.

If imaging is performed outside normal practice hours or through the Emergency Department, an additional charge will be incurred which is not claimable on Medicare or your Private Health Insurance.

We would appreciate full payment of your accounts on the day of examination. We can also lodge Medicare claims electronically, so that Medicare rebates are automatically sent to your nominated bank account.

Why is there no Medicare rebate for my examination?

There are a number of procedures that are not included or funded by the Medicare Benefits Schedule. For these tests, no government rebate is available. In these circumstances, you will receive an account and be responsible for the full amount. These costs will be advised to you prior to your visit / procedure.

What if I am a Veterans Affairs card holder?

You do not need to make payment to Regional Imaging for our services as the Department of Veteran Affairs (DVA) cover the cost of your healthcare. We encourage you to contact DVA prior to your consultation to discuss your coverage if your DVA card is not 'Gold' to ensure the services you have are eligible.

What is the "GAP FEE" or Out-of-Pocket Expense?

This is the difference between any Medicare rebate your receive and Regional Imaging's private fee. The size of the gap payment varies depending on the type of examination.

What if I cannot settle my account within the indicated time?

Please contact the Regional Imaging's Accounts Department to discuss a suitable payment arrangement. You are able to contact our Accounts Department on 03 8587 5380.

What does my Health Fund cover?

Health funds cover radiology for inpatient services only. The amount of coverage depends on the individual health fund and any agreements that may be in place. For more details please click here.

What is the inpatient 'cap'?

Regional Imaging recognises that hospital stays and services can result in large out of pocket expenses. To assist with containing this, Regional Imaging caps out-of-pocket expenses for medical imaging services per hospital admission (Please contact us for the current cap level). Please note, that this fee cap does not apply to imaging services provided outside of normal business hours and for imaging services and medical consumables not covered by Medicare or a private health fund.

When and How do I pay for my Service?

All patients are asked to settle their account on the day of service. We accept cash, cheque and money orders and provide EFTPOS and credit card facilities at all sites (AMEX and Diners are not accepted). Patients are encouraged to liaise with a Regional Imaging team member concerning any difficulties you may have in settling your account on the day of service. We may be able to provide alternative payment arrangements.

What is an after-hours surcharge?

If you require diagnostic imaging outside normal practice hours, an additional charge may be incurred. This is known as an after-hours surcharge and is billed in addition to Regional Imaging's private fee. This surcharge is not claimable for Medicare or your Health Fund.

Concession card discounts do not apply to after-hours or emergency department services.